Customer Service

Our new web-based Provider Portal gives you secure, up-to-date information on claims status and Fidelis Member eligibility. Click here for direct access to our password-protected site.

Your Provider Manual has all the information network providers need. Select your state plan to view or download a current copy of your manual.

Fidelis SecureCare of Michigan Provider Manual
Fidelis SecureCare of North Carolina Provider Manual
Fidelis SecureCare of Texas Provider Manual

To speak with a Customer Service Representative, call
1-877-372-8085
Monday through Friday
8:00 a.m. to 5:00 p.m.