Customer Service

Our new web-based Provider Portal gives you secure, up-to-date information on claims status and Fidelis Member eligibility. Click here for direct access to our password-protected site.

Your Provider Manual has all the information network providers need. Select your state plan to view or download a current copy of your manual.

Fidelis SecureCare of Michigan Provider Manual
Fidelis SecureCare of North Carolina Provider Manual


To speak with a Customer Service Representative, call
Monday through Friday
8:00 a.m. to 8:00 p.m.

Open 7 Days a week during AEP